Company Overview 

The Little Voice is a committed creative agency, working across disciplines to help brands cut through the noise. We craft campaigns that awaken the little voice (the one that moves people to choose, to stand up, to engage) and turn that momentum into movements leading to cultural, social, and economic impact. 

 

Position Overview 

The Account Manager ensures that every project runs smoothly (on time, on budget, and on brand). Acting as the operational backbone of the agency, the AM applies and safeguards The Little Voice’s processes, ensuring clarity, consistency, and efficiency at every stage of production. 

The AM coordinates the work of experts (strategists, creatives, connection planners, designers, and producers), making sure each team member has the right resources, timing, and means to deliver excellence. They are accountable for the project’s financial health; from defining budget allocations to ensuring that margins are achieved. 

Beyond project coordination, the Account Manager is the key commercial partner for the client: nurturing the relationship, identifying opportunities, and proactively guiding clients toward impactful and innovative solutions. 

They bring a strong understanding of the advertising and communication industry, curiosity for new trends, and genuine passion for creative and strategic innovation. 

While not responsible for creative or strategic decisions and outputs, they ensure that all deliverables align with the client’s brand guidelines, objectives, and communication realities. They report to the Business Director and strictly apply all administrative and financial processes of the agency. 

 

Key Responsibilities 

1/ Operational excellence 

• Apply and enforce the agency’s project management process across all teams and clients. 
• Oversee project timelines, deliverables, and workflow to ensure quality and efficiency. 
• Turn approved strategies, creative concepts, and connection plans into actionable production workflows and deliverables. 
• Translate client needs into clear briefs and guide the client throughout the entire process with a consultative, solution-driven mindset. 

 

2/ Budget and profitability management 

• Define project budgets in collaboration with the Business Director. 
• Allocate resources and man-days across all involved expertise (strategy, creation, design, media, etc.). 
• Track costs, forecast risks, and ensure profitability and margin extraction on all projects. 
• Prepare monthly financial reviews of managed clients for the Business Director. 
• Spot growth opportunities within existing accounts and propose new scopes, ideas, or innovative approaches aligned with client ambitions. 

 

3/ Team coordination 

• Ensure effective communication and collaboration between all internal disciplines. 
• Anticipate needs, manage priorities, and resolve blockers to keep the project on track. 
• Maintain clear documentation and transparent reporting throughout the project lifecycle. Create a strong client-agency partnership through trust, clear communication, and proactive support. 

 

4/ Quality and brand alignment 

• Guarantee that all deliverables respect the client’s brand guidelines and communication framework (together with the Creative Director and the Business/Account Director). 
• Ensure that creative, design, content, and channel decisions align with client objectives by coordinating and activating the relevant experts, without taking direct decisions in these areas. 
• Ensure that client feedback is well understood, challenged when necessary, and translated constructively to internal teams. 

 

5/ Administrative and process rigor 

• Apply and monitor all administrative procedures of the agency, including planning, reporting, and billing. 
• Ensure accurate and timely financial documentation in collaboration with the Business Director and accounting team. 
• Contribute to process optimization and continuous improvement within the agency. 

 

 

Qualifications 

• 5 years of experience in a communication or creative agency.
• Proven experience managing complex, multi-stakeholder projects.
• Strong understanding of budget control and resource allocation.
• Excellent organizational and communication skills.
• Rigorous, structured, and solution-oriented, with a collaborative mindset.
• Bilingual in Dutch and French + English at C2 level.

 

 

Guiding principles (aka our non-negotiables) 

Soulful (do it with sincerity). 

Being human means being clear, direct, and kind with clients, partners, and within the team. It means listening actively, speaking without detours, and creating a climate of trust where everyone can show up as themselves. This sincerity changes everything: in our relationships and in our campaigns. We don’t play roles, we act with heart, and it shows. 

Connected minds (truly create together). 

We believe in the power of the collective. No silos, no egos. At TLV, ideas circulate freely. We co-create with our clients and colleagues, share responsibilities, and welcome different perspectives. The best solutions are born from dialogue, friction, and diversity of views. And together is the only way we go further. 

Fired up (light the fuse). 

Commitment isn’t a posture, it’s energy. The drive to act, to push forward, to move the lines. It’s also an entrepreneurial spirit: taking ownership, going the extra mile, proposing instead of waiting. Being fired up means carrying that inner spark that turns an idea into a movement, a conviction into results. 

Unapologetic (dare without excuses). 

Not to shock, but because strong ideas need freedom. We look for the angle nobody else saw, the word that hit, the visual that shakes things up. Being bold means refusing blandness in a world that’s too polished. It’s allowing a step sideways, a twist, a surprise. Injecting a bit of rock’n’roll into every project, always relevant, always sharp. 

Iconic (sweat every last detail). 

An idea only makes impact if it’s delivered right. At TLV, meaning and form always go hand in hand. Design, tone, details, everything matters. We aim for aesthetics that are sharp, consistent, and memorable. A strong visual identity that lingers. Even an email can be crafted. Even a slide, a tagline, a poster. Because what we show is who we are. 

 

 

Why Join The Little Voice? 

• Be part of a dynamic and forward-thinking team. 
• Lead transformative projects that make a real impact for corporate and institutional clients. 
• Build strong, long-term client relationships and contribute directly to the agency’s growth. 
• Collaborate with a talented and passionate team dedicated to excellence and innovation. 
• Enjoy opportunities for professional growth and development in a supportive environment. 
• A network of top colleagues within the different agencies and a multitude of opportunities to connect during monthly after works and annual seminars or team buildings. 
• Joining an EMAS and ISO14001 certified company with the responsibility to apply sustainability and DE&I on a daily basis and to integrate meaning in all your tasks.